{"id":26612,"date":"2024-01-22T11:03:44","date_gmt":"2024-01-22T16:03:44","guid":{"rendered":"https:\/\/mtechsystems.io\/?page_id=26612"},"modified":"2024-02-09T17:46:11","modified_gmt":"2024-02-09T22:46:11","slug":"saas-service-level-agreement","status":"publish","type":"page","link":"https:\/\/mtechsystems.io\/es\/legal\/saas-service-level-agreement\/","title":{"rendered":"Acuerdo de Nivel de Servicio SaaS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26612\" class=\"elementor elementor-26612\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63a3d25 e-flex e-con-boxed e-con e-parent\" data-id=\"63a3d25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e909965 e-full_width e-n-menu-layout-horizontal e-n-menu-tablet elementor-widget elementor-widget-n-menu\" data-id=\"e909965\" 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data-widget_type=\"mega-menu.default\">\n\t\t\t\t\t\t\t<nav class=\"e-n-menu\" data-widget-number=\"244\" aria-label=\"Men\u00fa\">\n\t\t\t\t\t<button class=\"e-n-menu-toggle\" id=\"menu-toggle-244\" aria-haspopup=\"true\" aria-expanded=\"false\" aria-controls=\"menubar-244\" aria-label=\"Alternar men\u00fa\">\n\t\t\t<span class=\"e-n-menu-toggle-icon e-open\">\n\t\t\t\t<svg class=\"e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t<span class=\"e-n-menu-toggle-icon e-close\">\n\t\t\t\t<svg class=\"e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 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Agreement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t<li class=\"e-n-menu-item\">\n\t\t\t\t<div id=\"e-n-menu-title-2442\" class=\"e-n-menu-title\">\n\t\t\t\t\t<a class=\"e-n-menu-title-container e-focus e-link\" href=\"https:\/\/mtechsystems.io\/legal\/mtech-systems-website-privacy-statement-en\/\">\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-n-menu-title-text\">\n\t\t\t\t\t\t\tMTech Systems Website Privacy Statement (EN)\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t<li class=\"e-n-menu-item\">\n\t\t\t\t<div id=\"e-n-menu-title-2443\" class=\"e-n-menu-title\">\n\t\t\t\t\t<a class=\"e-n-menu-title-container e-focus e-link\" href=\"https:\/\/mtechsystems.io\/legal\/mtech-systems-sonar-privacy-policy-2\/\">\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-n-menu-title-text\">\n\t\t\t\t\t\t\tMTech Systems Sonar Privacy Policy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t<li class=\"e-n-menu-item\">\n\t\t\t\t<div id=\"e-n-menu-title-2444\" class=\"e-n-menu-title\">\n\t\t\t\t\t<a class=\"e-n-menu-title-container e-focus e-link\" href=\"https:\/\/mtechsystems.io\/legal\/echolog-privacy-policy\/\">\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-n-menu-title-text\">\n\t\t\t\t\t\t\tEchoLog Privacy Policy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t<li class=\"e-n-menu-item\">\n\t\t\t\t<div id=\"e-n-menu-title-2445\" class=\"e-n-menu-title\">\n\t\t\t\t\t<a class=\"e-n-menu-title-container e-focus e-link\" href=\"https:\/\/mtechsystems.io\/legal\/amino-privacy-notice\/\">\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"e-n-menu-title-text\">\n\t\t\t\t\t\t\tAmino Privacy Notice\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e33da00 elementor-widget elementor-widget-icon-box\" data-id=\"e33da00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h1 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSaaS Service Level Agreement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLast updated: February 2024\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3768bc elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"a3768bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No se encontraron t\\u00edtulos en esta p\\u00e1gina.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__a3768bc\" aria-expanded=\"true\" aria-label=\"Abrir tabla de contenidos\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__a3768bc\" aria-expanded=\"true\" aria-label=\"Cerrar tabla de contenidos\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__a3768bc\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef5af3a elementor-widget elementor-widget-text-editor\" data-id=\"ef5af3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">1. Definitions<\/h3><p><strong>Infrastructure Availability (IA)<\/strong>\u00a0refers to the ability for end users to access the infrastructure via the cloud hosted environment; excludes specific software functionality in the accessed environment.<\/p><p><strong>Guaranteed Response Time (GTI)<\/strong>\u00a0means the time from the reporting of an incident on the supervision tools or from a notification made by Subscriber to the Company\u2019s support department and the beginning of the operation of Support.<\/p><p><strong>Guaranteed Resolution Time (GRT)<\/strong>\u00a0means the time to restore the Service, from the beginning of the intervention (see GTI) until the end of the incident.<\/p><p><strong>Application Error(AE)<\/strong>\u00a0means a failure of the Software to perform to the documentation, resulting in the inability to use, or material restriction in the use of, the Software.<\/p><p><strong>Working Hours<\/strong>\u00a0means between 7:00am and 7:00pm Eastern US Time on any Business Day.<\/p><p><strong>Applicable Monthly Period<\/strong>\u00a0means, for a calendar month in which a Monthly Subscription fee is paid, the number of days that you are a subscriber for a Service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbbcd4b elementor-widget elementor-widget-text-editor\" data-id=\"fbbcd4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">2. IA Priority Levels<\/h3><p>The priority level is determined according to the severity of the access limitation as follows:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef49444 elementor-widget elementor-widget-ucaddon_ue_table\" data-id=\"ef49444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_ue_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Unlimited Table -->\n\t\t<link id='font-awesome-css' href='https:\/\/mtechsystems.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/mtechsystems.io\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link 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justify-content: center;\n  align-items: center;\n}\n\n#uc_ue_table_elementor_ef49444 .ue-table__search-fields {\n  position: absolute;\n  top: 0;\n  width: 100%;\n  max-height: 200px;\n  overflow: auto;\n  list-style-type: none;\n  z-index: 2;\n  display: flex;\n  flex-direction: column;\n  gap: .5em;\n  transform-origin: top center;\n  transform: scaleY(0);\n  transition: transform .3s ease-in-out;\n}\n\n#uc_ue_table_elementor_ef49444 .ue-table__search-fields.uc-show {\n  transform: scaleY(1);\n}\n\n#uc_ue_table_elementor_ef49444 .ue-table__search-fields li {\n  display: flex;\n  align-items: center;\n  gap: 0.5em;\n}\n\n#uc_ue_table_elementor_ef49444 .ue-table-icon {\n  position: relative;\n\tdisplay: flex;\n    justify-content: center;\n    align-items: center;\n  cursor: pointer;\n  padding: 5px;\n}\n\n\n.ue-table__templates-container {\n\tdisplay: none;\n}\n\n#uc_ue_table_elementor_ef49444 .tabulator-cell {\t\n  white-space: normal;\n}\n\n  #uc_ue_table_elementor_ef49444 .tabulator-responsive-collapse {\t\n      white-space: normal;\n  }\n\n#uc_ue_table_elementor_ef49444 .tabulator .tabulator-header .tabulator-col {\n  color: #000000;\n  background-color: #FFFFFF;\n}\n\n#uc_ue_table_elementor_ef49444 .tabulator .tabulator-header .tabulator-col:hover {\n  background-color: ;\n}\n\n\n  #uc_ue_table_elementor_ef49444 .tabulator .tabulator-header .tabulator-col,\n  #uc_ue_table_elementor_ef49444 .tabulator .tabulator-header .tabulator-cell,\n  #uc_ue_table_elementor_ef49444 .tabulator .tabulator-row .tabulator-col,\n  #uc_ue_table_elementor_ef49444 .tabulator .tabulator-row .tabulator-cell {\n      border-left-style: solid;\n    border-left: none;\n  }\n  #uc_ue_table_elementor_ef49444 .tabulator-col-resize-handle {\n    border-width: 1px;\n      border-left-color: #555555;\n    border-left-style: solid;\n  }\n\n@media screen and (max-width: 1024px) {\n  #uc_ue_table_elementor_ef49444 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n@media screen and (max-width: 767px) {\n  #uc_ue_table_elementor_ef49444 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n\n#uc_ue_table_elementor_ef49444 .tabulator-headers .tabulator-col:last-of-type,\n#uc_ue_table_elementor_ef49444 .tabulator-row .tabulator-cell:last-of-type{\n  border-right: none !important;\n}\n\n#uc_ue_table_elementor_ef49444 .tabulator-col-resize-handle:last-of-type {\n  display: none;\n}\n\n\n.tabulator-col,\n.tabulator-row,\n.tabulator-cell,\n.ue-table-column__button {\n  transition: all .2s ease-in-out;\n}\n\n.ue-table-column__button {\n  display: inline-block;\n}\n\n\/*\n.tabulator-headers>.tabulator-col:not([class*='elementor-repeater-item']),\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column']) {\n\twidth: 100px !important;\n}\n*\/\n\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column'])\n\n\t    \n\n\n\n\t    \n\n\n\n\t    \n\n\n\n   \n\n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n<\/style>\n\n<div id=\"uc_ue_table_elementor_ef49444\" class=\"ue-table\">\n    <div class=\"ue-table__tools\" role=\"menu\">\n                            <\/div>\n  <div class=\"ue-table__container\" tabindex=\"0\"><\/div>\n  <div class=\"ue-table__templates-container\">\n  \t\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n  <\/div>\n<\/div>\n\n\n\n<!-- end Unlimited Table -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86fd24b elementor-widget elementor-widget-text-editor\" data-id=\"86fd24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">3.IA Response Times<\/h3><p>The Company must respond to interruptions in Cloud-based Service Availability as follows:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc76ad elementor-widget elementor-widget-ucaddon_ue_table\" data-id=\"bfc76ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_ue_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Unlimited Table -->\n\n<style>\/* widget: Unlimited Table *\/\n\n#uc_ue_table_elementor_bfc76ad.ue-table {\n  display: flex;\n  flex-direction: column;\n  opacity: 1;\n  transition: opacity .3s ease-in-out;\n}\n\n\n#uc_ue_table_elementor_bfc76ad .tabulator-header .tabulator-col svg,\n#uc_ue_table_elementor_bfc76ad .tabulator-table .tabulator-cell svg {\n  height:1em;\n  width:1em;\n}\n\n\n#uc_ue_table_elementor_bfc76ad.ue-table.uc-show {\n  opacity: 1;\n}\n\n\n#uc_ue_table_elementor_bfc76ad .ue-table__tools {\n  display: flex;\n  justify-content: flex-end;\n  }\n\n#uc_ue_table_elementor_bfc76ad .ue-table__search-btn,\n#uc_ue_table_elementor_bfc76ad .ue-table__search-fields-toggle {\n  height: 100%\n}\n\n#uc_ue_table_elementor_bfc76ad .ue-table__filter-container {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n}\n\n#uc_ue_table_elementor_bfc76ad .ue-table__search-fields {\n  position: absolute;\n  top: 0;\n  width: 100%;\n  max-height: 200px;\n  overflow: auto;\n  list-style-type: none;\n  z-index: 2;\n  display: flex;\n  flex-direction: column;\n  gap: .5em;\n  transform-origin: top center;\n  transform: scaleY(0);\n  transition: transform .3s ease-in-out;\n}\n\n#uc_ue_table_elementor_bfc76ad .ue-table__search-fields.uc-show {\n  transform: scaleY(1);\n}\n\n#uc_ue_table_elementor_bfc76ad .ue-table__search-fields li {\n  display: flex;\n  align-items: center;\n  gap: 0.5em;\n}\n\n#uc_ue_table_elementor_bfc76ad .ue-table-icon {\n  position: relative;\n\tdisplay: flex;\n    justify-content: center;\n    align-items: center;\n  cursor: pointer;\n  padding: 5px;\n}\n\n\n.ue-table__templates-container {\n\tdisplay: none;\n}\n\n#uc_ue_table_elementor_bfc76ad .tabulator-cell {\t\n  white-space: normal;\n}\n\n  #uc_ue_table_elementor_bfc76ad .tabulator-responsive-collapse {\t\n      white-space: normal;\n  }\n\n#uc_ue_table_elementor_bfc76ad .tabulator .tabulator-header .tabulator-col {\n  color: #000000;\n  background-color: #FFFFFF;\n}\n\n#uc_ue_table_elementor_bfc76ad .tabulator .tabulator-header .tabulator-col:hover {\n  background-color: ;\n}\n\n\n  #uc_ue_table_elementor_bfc76ad .tabulator .tabulator-header .tabulator-col,\n  #uc_ue_table_elementor_bfc76ad .tabulator .tabulator-header .tabulator-cell,\n  #uc_ue_table_elementor_bfc76ad .tabulator .tabulator-row .tabulator-col,\n  #uc_ue_table_elementor_bfc76ad .tabulator .tabulator-row .tabulator-cell {\n      border-left-style: solid;\n    border-left: none;\n  }\n  #uc_ue_table_elementor_bfc76ad .tabulator-col-resize-handle {\n    border-width: 1px;\n      border-left-color: #555555;\n    border-left-style: solid;\n  }\n\n@media screen and (max-width: 1024px) {\n  #uc_ue_table_elementor_bfc76ad .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n@media screen and (max-width: 767px) {\n  #uc_ue_table_elementor_bfc76ad .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n\n#uc_ue_table_elementor_bfc76ad .tabulator-headers .tabulator-col:last-of-type,\n#uc_ue_table_elementor_bfc76ad .tabulator-row .tabulator-cell:last-of-type{\n  border-right: none !important;\n}\n\n#uc_ue_table_elementor_bfc76ad .tabulator-col-resize-handle:last-of-type {\n  display: none;\n}\n\n\n.tabulator-col,\n.tabulator-row,\n.tabulator-cell,\n.ue-table-column__button {\n  transition: all .2s ease-in-out;\n}\n\n.ue-table-column__button {\n  display: inline-block;\n}\n\n\/*\n.tabulator-headers>.tabulator-col:not([class*='elementor-repeater-item']),\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column']) {\n\twidth: 100px !important;\n}\n*\/\n\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column'])\n\n\t    \n\n\n\n\t    \n\n\n\n\t    \n\n\n\n   \n\n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n<\/style>\n\n<div id=\"uc_ue_table_elementor_bfc76ad\" class=\"ue-table\">\n    <div class=\"ue-table__tools\" role=\"menu\">\n                            <\/div>\n  <div class=\"ue-table__container\" tabindex=\"0\"><\/div>\n  <div class=\"ue-table__templates-container\">\n  \t\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n  <\/div>\n<\/div>\n\n\n\n<!-- end Unlimited Table -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-447b36b elementor-widget elementor-widget-text-editor\" data-id=\"447b36b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">4.IA Resolution Times<\/h3><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2cbba elementor-widget elementor-widget-ucaddon_ue_table\" data-id=\"2e2cbba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_ue_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Unlimited Table -->\n\n<style>\/* widget: Unlimited Table *\/\n\n#uc_ue_table_elementor_2e2cbba.ue-table {\n  display: flex;\n  flex-direction: column;\n  opacity: 1;\n  transition: opacity .3s ease-in-out;\n}\n\n\n#uc_ue_table_elementor_2e2cbba .tabulator-header .tabulator-col svg,\n#uc_ue_table_elementor_2e2cbba .tabulator-table .tabulator-cell svg {\n  height:1em;\n  width:1em;\n}\n\n\n#uc_ue_table_elementor_2e2cbba.ue-table.uc-show {\n  opacity: 1;\n}\n\n\n#uc_ue_table_elementor_2e2cbba .ue-table__tools {\n  display: flex;\n  justify-content: flex-end;\n  }\n\n#uc_ue_table_elementor_2e2cbba .ue-table__search-btn,\n#uc_ue_table_elementor_2e2cbba .ue-table__search-fields-toggle {\n  height: 100%\n}\n\n#uc_ue_table_elementor_2e2cbba .ue-table__filter-container {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n}\n\n#uc_ue_table_elementor_2e2cbba .ue-table__search-fields {\n  position: absolute;\n  top: 0;\n  width: 100%;\n  max-height: 200px;\n  overflow: auto;\n  list-style-type: none;\n  z-index: 2;\n  display: flex;\n  flex-direction: column;\n  gap: .5em;\n  transform-origin: top center;\n  transform: scaleY(0);\n  transition: transform .3s ease-in-out;\n}\n\n#uc_ue_table_elementor_2e2cbba .ue-table__search-fields.uc-show {\n  transform: scaleY(1);\n}\n\n#uc_ue_table_elementor_2e2cbba .ue-table__search-fields li {\n  display: flex;\n  align-items: center;\n  gap: 0.5em;\n}\n\n#uc_ue_table_elementor_2e2cbba .ue-table-icon {\n  position: relative;\n\tdisplay: flex;\n    justify-content: center;\n    align-items: center;\n  cursor: pointer;\n  padding: 5px;\n}\n\n\n.ue-table__templates-container {\n\tdisplay: none;\n}\n\n#uc_ue_table_elementor_2e2cbba .tabulator-cell {\t\n  white-space: normal;\n}\n\n  #uc_ue_table_elementor_2e2cbba .tabulator-responsive-collapse {\t\n      white-space: normal;\n  }\n\n#uc_ue_table_elementor_2e2cbba .tabulator .tabulator-header .tabulator-col {\n  color: #000000;\n  background-color: #FFFFFF;\n}\n\n#uc_ue_table_elementor_2e2cbba .tabulator .tabulator-header .tabulator-col:hover {\n  background-color: ;\n}\n\n\n  #uc_ue_table_elementor_2e2cbba .tabulator .tabulator-header .tabulator-col,\n  #uc_ue_table_elementor_2e2cbba .tabulator .tabulator-header .tabulator-cell,\n  #uc_ue_table_elementor_2e2cbba .tabulator .tabulator-row .tabulator-col,\n  #uc_ue_table_elementor_2e2cbba .tabulator .tabulator-row .tabulator-cell {\n      border-left-style: solid;\n    border-left: none;\n  }\n  #uc_ue_table_elementor_2e2cbba .tabulator-col-resize-handle {\n    border-width: 1px;\n      border-left-color: #555555;\n    border-left-style: solid;\n  }\n\n@media screen and (max-width: 1024px) {\n  #uc_ue_table_elementor_2e2cbba .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n@media screen and (max-width: 767px) {\n  #uc_ue_table_elementor_2e2cbba .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n\n#uc_ue_table_elementor_2e2cbba .tabulator-headers .tabulator-col:last-of-type,\n#uc_ue_table_elementor_2e2cbba .tabulator-row .tabulator-cell:last-of-type{\n  border-right: none !important;\n}\n\n#uc_ue_table_elementor_2e2cbba .tabulator-col-resize-handle:last-of-type {\n  display: none;\n}\n\n\n.tabulator-col,\n.tabulator-row,\n.tabulator-cell,\n.ue-table-column__button {\n  transition: all .2s ease-in-out;\n}\n\n.ue-table-column__button {\n  display: inline-block;\n}\n\n\/*\n.tabulator-headers>.tabulator-col:not([class*='elementor-repeater-item']),\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column']) {\n\twidth: 100px !important;\n}\n*\/\n\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column'])\n\n\t    \n\n\n\n\t    \n\n\n\n\t    \n\n\n\n   \n\n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n<\/style>\n\n<div id=\"uc_ue_table_elementor_2e2cbba\" class=\"ue-table\">\n    <div class=\"ue-table__tools\" role=\"menu\">\n                            <\/div>\n  <div class=\"ue-table__container\" tabindex=\"0\"><\/div>\n  <div class=\"ue-table__templates-container\">\n  \t\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n  <\/div>\n<\/div>\n\n\n\n<!-- end Unlimited Table -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6225f55 elementor-widget elementor-widget-text-editor\" data-id=\"6225f55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">5.AE Priority Levels<\/h3><p>The priority level is determined according to the severity of the application error or incident as follows:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7190d39 elementor-widget elementor-widget-ucaddon_ue_table\" data-id=\"7190d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_ue_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Unlimited Table -->\n\n<style>\/* widget: Unlimited Table *\/\n\n#uc_ue_table_elementor_7190d39.ue-table {\n  display: flex;\n  flex-direction: column;\n  opacity: 1;\n  transition: opacity .3s ease-in-out;\n}\n\n\n#uc_ue_table_elementor_7190d39 .tabulator-header .tabulator-col svg,\n#uc_ue_table_elementor_7190d39 .tabulator-table .tabulator-cell svg {\n  height:1em;\n  width:1em;\n}\n\n\n#uc_ue_table_elementor_7190d39.ue-table.uc-show {\n  opacity: 1;\n}\n\n\n#uc_ue_table_elementor_7190d39 .ue-table__tools {\n  display: flex;\n  justify-content: flex-end;\n  }\n\n#uc_ue_table_elementor_7190d39 .ue-table__search-btn,\n#uc_ue_table_elementor_7190d39 .ue-table__search-fields-toggle {\n  height: 100%\n}\n\n#uc_ue_table_elementor_7190d39 .ue-table__filter-container {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n}\n\n#uc_ue_table_elementor_7190d39 .ue-table__search-fields {\n  position: absolute;\n  top: 0;\n  width: 100%;\n  max-height: 200px;\n  overflow: auto;\n  list-style-type: none;\n  z-index: 2;\n  display: flex;\n  flex-direction: column;\n  gap: .5em;\n  transform-origin: top center;\n  transform: scaleY(0);\n  transition: transform .3s ease-in-out;\n}\n\n#uc_ue_table_elementor_7190d39 .ue-table__search-fields.uc-show {\n  transform: scaleY(1);\n}\n\n#uc_ue_table_elementor_7190d39 .ue-table__search-fields li {\n  display: flex;\n  align-items: center;\n  gap: 0.5em;\n}\n\n#uc_ue_table_elementor_7190d39 .ue-table-icon {\n  position: relative;\n\tdisplay: flex;\n    justify-content: center;\n    align-items: center;\n  cursor: pointer;\n  padding: 5px;\n}\n\n\n.ue-table__templates-container {\n\tdisplay: none;\n}\n\n#uc_ue_table_elementor_7190d39 .tabulator-cell {\t\n  white-space: normal;\n}\n\n  #uc_ue_table_elementor_7190d39 .tabulator-responsive-collapse {\t\n      white-space: normal;\n  }\n\n#uc_ue_table_elementor_7190d39 .tabulator .tabulator-header .tabulator-col {\n  color: #000000;\n  background-color: #FFFFFF;\n}\n\n#uc_ue_table_elementor_7190d39 .tabulator .tabulator-header .tabulator-col:hover {\n  background-color: ;\n}\n\n\n  #uc_ue_table_elementor_7190d39 .tabulator .tabulator-header .tabulator-col,\n  #uc_ue_table_elementor_7190d39 .tabulator .tabulator-header .tabulator-cell,\n  #uc_ue_table_elementor_7190d39 .tabulator .tabulator-row .tabulator-col,\n  #uc_ue_table_elementor_7190d39 .tabulator .tabulator-row .tabulator-cell {\n      border-left-style: solid;\n    border-left: none;\n  }\n  #uc_ue_table_elementor_7190d39 .tabulator-col-resize-handle {\n    border-width: 1px;\n      border-left-color: #555555;\n    border-left-style: solid;\n  }\n\n@media screen and (max-width: 1024px) {\n  #uc_ue_table_elementor_7190d39 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n@media screen and (max-width: 767px) {\n  #uc_ue_table_elementor_7190d39 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n\n#uc_ue_table_elementor_7190d39 .tabulator-headers .tabulator-col:last-of-type,\n#uc_ue_table_elementor_7190d39 .tabulator-row .tabulator-cell:last-of-type{\n  border-right: none !important;\n}\n\n#uc_ue_table_elementor_7190d39 .tabulator-col-resize-handle:last-of-type {\n  display: none;\n}\n\n\n.tabulator-col,\n.tabulator-row,\n.tabulator-cell,\n.ue-table-column__button {\n  transition: all .2s ease-in-out;\n}\n\n.ue-table-column__button {\n  display: inline-block;\n}\n\n\/*\n.tabulator-headers>.tabulator-col:not([class*='elementor-repeater-item']),\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column']) {\n\twidth: 100px !important;\n}\n*\/\n\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column'])\n\n\t    \n\n\n\n\t    \n\n\n\n   \n\n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n<\/style>\n\n<div id=\"uc_ue_table_elementor_7190d39\" class=\"ue-table\">\n    <div class=\"ue-table__tools\" role=\"menu\">\n                            <\/div>\n  <div class=\"ue-table__container\" tabindex=\"0\"><\/div>\n  <div class=\"ue-table__templates-container\">\n  \t\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n  <\/div>\n<\/div>\n\n\n\n<!-- end Unlimited Table -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aca368 elementor-widget elementor-widget-text-editor\" data-id=\"7aca368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">6.AE\u00a0 Target Resolutions Times<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-118fb27 elementor-widget elementor-widget-ucaddon_ue_table\" data-id=\"118fb27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_ue_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Unlimited Table -->\n\n<style>\/* widget: Unlimited Table *\/\n\n#uc_ue_table_elementor_118fb27.ue-table {\n  display: flex;\n  flex-direction: column;\n  opacity: 1;\n  transition: opacity .3s ease-in-out;\n}\n\n\n#uc_ue_table_elementor_118fb27 .tabulator-header .tabulator-col svg,\n#uc_ue_table_elementor_118fb27 .tabulator-table .tabulator-cell svg {\n  height:1em;\n  width:1em;\n}\n\n\n#uc_ue_table_elementor_118fb27.ue-table.uc-show {\n  opacity: 1;\n}\n\n\n#uc_ue_table_elementor_118fb27 .ue-table__tools {\n  display: flex;\n  justify-content: flex-end;\n  }\n\n#uc_ue_table_elementor_118fb27 .ue-table__search-btn,\n#uc_ue_table_elementor_118fb27 .ue-table__search-fields-toggle {\n  height: 100%\n}\n\n#uc_ue_table_elementor_118fb27 .ue-table__filter-container {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n}\n\n#uc_ue_table_elementor_118fb27 .ue-table__search-fields {\n  position: absolute;\n  top: 0;\n  width: 100%;\n  max-height: 200px;\n  overflow: auto;\n  list-style-type: none;\n  z-index: 2;\n  display: flex;\n  flex-direction: column;\n  gap: .5em;\n  transform-origin: top center;\n  transform: scaleY(0);\n  transition: transform .3s ease-in-out;\n}\n\n#uc_ue_table_elementor_118fb27 .ue-table__search-fields.uc-show {\n  transform: scaleY(1);\n}\n\n#uc_ue_table_elementor_118fb27 .ue-table__search-fields li {\n  display: flex;\n  align-items: center;\n  gap: 0.5em;\n}\n\n#uc_ue_table_elementor_118fb27 .ue-table-icon {\n  position: relative;\n\tdisplay: flex;\n    justify-content: center;\n    align-items: center;\n  cursor: pointer;\n  padding: 5px;\n}\n\n\n.ue-table__templates-container {\n\tdisplay: none;\n}\n\n#uc_ue_table_elementor_118fb27 .tabulator-cell {\t\n  white-space: normal;\n}\n\n  #uc_ue_table_elementor_118fb27 .tabulator-responsive-collapse {\t\n      white-space: normal;\n  }\n\n#uc_ue_table_elementor_118fb27 .tabulator .tabulator-header .tabulator-col {\n  color: #000000;\n  background-color: #FFFFFF;\n}\n\n#uc_ue_table_elementor_118fb27 .tabulator .tabulator-header .tabulator-col:hover {\n  background-color: ;\n}\n\n\n  #uc_ue_table_elementor_118fb27 .tabulator .tabulator-header .tabulator-col,\n  #uc_ue_table_elementor_118fb27 .tabulator .tabulator-header .tabulator-cell,\n  #uc_ue_table_elementor_118fb27 .tabulator .tabulator-row .tabulator-col,\n  #uc_ue_table_elementor_118fb27 .tabulator .tabulator-row .tabulator-cell {\n      border-left-style: solid;\n    border-left: none;\n  }\n  #uc_ue_table_elementor_118fb27 .tabulator-col-resize-handle {\n    border-width: 1px;\n      border-left-color: #555555;\n    border-left-style: solid;\n  }\n\n@media screen and (max-width: 1024px) {\n  #uc_ue_table_elementor_118fb27 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n@media screen and (max-width: 767px) {\n  #uc_ue_table_elementor_118fb27 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n\n#uc_ue_table_elementor_118fb27 .tabulator-headers .tabulator-col:last-of-type,\n#uc_ue_table_elementor_118fb27 .tabulator-row .tabulator-cell:last-of-type{\n  border-right: none !important;\n}\n\n#uc_ue_table_elementor_118fb27 .tabulator-col-resize-handle:last-of-type {\n  display: none;\n}\n\n\n.tabulator-col,\n.tabulator-row,\n.tabulator-cell,\n.ue-table-column__button {\n  transition: all .2s ease-in-out;\n}\n\n.ue-table-column__button {\n  display: inline-block;\n}\n\n\/*\n.tabulator-headers>.tabulator-col:not([class*='elementor-repeater-item']),\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column']) {\n\twidth: 100px !important;\n}\n*\/\n\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column'])\n\n\t    \n\n\n\n\t    \n\n\n\n   \n\n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n<\/style>\n\n<div id=\"uc_ue_table_elementor_118fb27\" class=\"ue-table\">\n    <div class=\"ue-table__tools\" role=\"menu\">\n                            <\/div>\n  <div class=\"ue-table__container\" tabindex=\"0\"><\/div>\n  <div class=\"ue-table__templates-container\">\n  \t\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n  <\/div>\n<\/div>\n\n\n\n<!-- end Unlimited Table -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb47c5 elementor-widget elementor-widget-text-editor\" data-id=\"4eb47c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">7.Infrastructure Availability Discount<\/h3><p>If the Rate of Infrastructure Availability (as defined in Section C) is less than guaranteed levels below in any month the Monthly Subscription Fee for the following month will be reduced as follows:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef2614 elementor-widget elementor-widget-ucaddon_ue_table\" data-id=\"6ef2614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_ue_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Unlimited Table -->\n\n<style>\/* widget: Unlimited Table *\/\n\n#uc_ue_table_elementor_6ef2614.ue-table {\n  display: flex;\n  flex-direction: column;\n  opacity: 1;\n  transition: opacity .3s ease-in-out;\n}\n\n\n#uc_ue_table_elementor_6ef2614 .tabulator-header .tabulator-col svg,\n#uc_ue_table_elementor_6ef2614 .tabulator-table .tabulator-cell svg {\n  height:1em;\n  width:1em;\n}\n\n\n#uc_ue_table_elementor_6ef2614.ue-table.uc-show {\n  opacity: 1;\n}\n\n\n#uc_ue_table_elementor_6ef2614 .ue-table__tools {\n  display: flex;\n  justify-content: flex-end;\n  }\n\n#uc_ue_table_elementor_6ef2614 .ue-table__search-btn,\n#uc_ue_table_elementor_6ef2614 .ue-table__search-fields-toggle {\n  height: 100%\n}\n\n#uc_ue_table_elementor_6ef2614 .ue-table__filter-container {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n}\n\n#uc_ue_table_elementor_6ef2614 .ue-table__search-fields {\n  position: absolute;\n  top: 0;\n  width: 100%;\n  max-height: 200px;\n  overflow: auto;\n  list-style-type: none;\n  z-index: 2;\n  display: flex;\n  flex-direction: column;\n  gap: .5em;\n  transform-origin: top center;\n  transform: scaleY(0);\n  transition: transform .3s ease-in-out;\n}\n\n#uc_ue_table_elementor_6ef2614 .ue-table__search-fields.uc-show {\n  transform: scaleY(1);\n}\n\n#uc_ue_table_elementor_6ef2614 .ue-table__search-fields li {\n  display: flex;\n  align-items: center;\n  gap: 0.5em;\n}\n\n#uc_ue_table_elementor_6ef2614 .ue-table-icon {\n  position: relative;\n\tdisplay: flex;\n    justify-content: center;\n    align-items: center;\n  cursor: pointer;\n  padding: 5px;\n}\n\n\n.ue-table__templates-container {\n\tdisplay: none;\n}\n\n#uc_ue_table_elementor_6ef2614 .tabulator-cell {\t\n  white-space: normal;\n}\n\n  #uc_ue_table_elementor_6ef2614 .tabulator-responsive-collapse {\t\n      white-space: normal;\n  }\n\n#uc_ue_table_elementor_6ef2614 .tabulator .tabulator-header .tabulator-col {\n  color: #000000;\n  background-color: #FFFFFF;\n}\n\n#uc_ue_table_elementor_6ef2614 .tabulator .tabulator-header .tabulator-col:hover {\n  background-color: ;\n}\n\n\n  #uc_ue_table_elementor_6ef2614 .tabulator .tabulator-header .tabulator-col,\n  #uc_ue_table_elementor_6ef2614 .tabulator .tabulator-header .tabulator-cell,\n  #uc_ue_table_elementor_6ef2614 .tabulator .tabulator-row .tabulator-col,\n  #uc_ue_table_elementor_6ef2614 .tabulator .tabulator-row .tabulator-cell {\n      border-left-style: solid;\n    border-left: none;\n  }\n  #uc_ue_table_elementor_6ef2614 .tabulator-col-resize-handle {\n    border-width: 1px;\n      border-left-color: #555555;\n    border-left-style: solid;\n  }\n\n@media screen and (max-width: 1024px) {\n  #uc_ue_table_elementor_6ef2614 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n@media screen and (max-width: 767px) {\n  #uc_ue_table_elementor_6ef2614 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n\n#uc_ue_table_elementor_6ef2614 .tabulator-headers .tabulator-col:last-of-type,\n#uc_ue_table_elementor_6ef2614 .tabulator-row .tabulator-cell:last-of-type{\n  border-right: none !important;\n}\n\n#uc_ue_table_elementor_6ef2614 .tabulator-col-resize-handle:last-of-type {\n  display: none;\n}\n\n\n.tabulator-col,\n.tabulator-row,\n.tabulator-cell,\n.ue-table-column__button {\n  transition: all .2s ease-in-out;\n}\n\n.ue-table-column__button {\n  display: inline-block;\n}\n\n\/*\n.tabulator-headers>.tabulator-col:not([class*='elementor-repeater-item']),\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column']) {\n\twidth: 100px !important;\n}\n*\/\n\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column'])\n\n\t    \n\n\n\n\t    \n\n\n\n\t    \n\n\n\n   \n\n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n<\/style>\n\n<div id=\"uc_ue_table_elementor_6ef2614\" class=\"ue-table\">\n    <div class=\"ue-table__tools\" role=\"menu\">\n                            <\/div>\n  <div class=\"ue-table__container\" tabindex=\"0\"><\/div>\n  <div class=\"ue-table__templates-container\">\n  \t\n\n\n\n\n\n\n\n\n\n\n \n  <\/div>\n<\/div>\n\n\n\n<!-- end Unlimited Table -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc71527 elementor-widget elementor-widget-text-editor\" data-id=\"bc71527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Each report is to be delivered to Subscriber within 10 Business Days of the end of the relevant reporting period (for example, if the reporting frequency is monthly, the report for a month must be delivered within 10 Business Days of the end of the month). The reports are to be provided via email to Subscriber\u2019s nominated representative. Each report must contain a listing of all exceptions (failure to meet a relevant Service Level) in the reporting period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05139cb elementor-widget elementor-widget-text-editor\" data-id=\"05139cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">8.Infrastructure Availability Discount<\/h3><p>If the Rate of Infrastructure Availability (as defined in Section C) is less than guaranteed levels below in any month the Monthly Subscription Fee for the following month will be reduced as follows:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-021cf06 elementor-widget elementor-widget-ucaddon_ue_table\" data-id=\"021cf06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_ue_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Unlimited Table -->\n\n<style>\/* widget: Unlimited Table *\/\n\n#uc_ue_table_elementor_021cf06.ue-table {\n  display: flex;\n  flex-direction: column;\n  opacity: 1;\n  transition: opacity .3s ease-in-out;\n}\n\n\n#uc_ue_table_elementor_021cf06 .tabulator-header .tabulator-col svg,\n#uc_ue_table_elementor_021cf06 .tabulator-table .tabulator-cell svg {\n  height:1em;\n  width:1em;\n}\n\n\n#uc_ue_table_elementor_021cf06.ue-table.uc-show {\n  opacity: 1;\n}\n\n\n#uc_ue_table_elementor_021cf06 .ue-table__tools {\n  display: flex;\n  justify-content: flex-end;\n  }\n\n#uc_ue_table_elementor_021cf06 .ue-table__search-btn,\n#uc_ue_table_elementor_021cf06 .ue-table__search-fields-toggle {\n  height: 100%\n}\n\n#uc_ue_table_elementor_021cf06 .ue-table__filter-container {\n  position: relative;\n  display: flex;\n  justify-content: center;\n  align-items: center;\n}\n\n#uc_ue_table_elementor_021cf06 .ue-table__search-fields {\n  position: absolute;\n  top: 0;\n  width: 100%;\n  max-height: 200px;\n  overflow: auto;\n  list-style-type: none;\n  z-index: 2;\n  display: flex;\n  flex-direction: column;\n  gap: .5em;\n  transform-origin: top center;\n  transform: scaleY(0);\n  transition: transform .3s ease-in-out;\n}\n\n#uc_ue_table_elementor_021cf06 .ue-table__search-fields.uc-show {\n  transform: scaleY(1);\n}\n\n#uc_ue_table_elementor_021cf06 .ue-table__search-fields li {\n  display: flex;\n  align-items: center;\n  gap: 0.5em;\n}\n\n#uc_ue_table_elementor_021cf06 .ue-table-icon {\n  position: relative;\n\tdisplay: flex;\n    justify-content: center;\n    align-items: center;\n  cursor: pointer;\n  padding: 5px;\n}\n\n\n.ue-table__templates-container {\n\tdisplay: none;\n}\n\n#uc_ue_table_elementor_021cf06 .tabulator-cell {\t\n  white-space: normal;\n}\n\n  #uc_ue_table_elementor_021cf06 .tabulator-responsive-collapse {\t\n      white-space: normal;\n  }\n\n#uc_ue_table_elementor_021cf06 .tabulator .tabulator-header .tabulator-col {\n  color: #000000;\n  background-color: #FFFFFF;\n}\n\n#uc_ue_table_elementor_021cf06 .tabulator .tabulator-header .tabulator-col:hover {\n  background-color: ;\n}\n\n\n  #uc_ue_table_elementor_021cf06 .tabulator .tabulator-header .tabulator-col,\n  #uc_ue_table_elementor_021cf06 .tabulator .tabulator-header .tabulator-cell,\n  #uc_ue_table_elementor_021cf06 .tabulator .tabulator-row .tabulator-col,\n  #uc_ue_table_elementor_021cf06 .tabulator .tabulator-row .tabulator-cell {\n      border-left-style: solid;\n    border-left: none;\n  }\n  #uc_ue_table_elementor_021cf06 .tabulator-col-resize-handle {\n    border-width: 1px;\n      border-left-color: #555555;\n    border-left-style: solid;\n  }\n\n@media screen and (max-width: 1024px) {\n  #uc_ue_table_elementor_021cf06 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n@media screen and (max-width: 767px) {\n  #uc_ue_table_elementor_021cf06 .tabulator-col-resize-handle {\n    border-width: ;\n  }\n}\n\n#uc_ue_table_elementor_021cf06 .tabulator-headers .tabulator-col:last-of-type,\n#uc_ue_table_elementor_021cf06 .tabulator-row .tabulator-cell:last-of-type{\n  border-right: none !important;\n}\n\n#uc_ue_table_elementor_021cf06 .tabulator-col-resize-handle:last-of-type {\n  display: none;\n}\n\n\n.tabulator-col,\n.tabulator-row,\n.tabulator-cell,\n.ue-table-column__button {\n  transition: all .2s ease-in-out;\n}\n\n.ue-table-column__button {\n  display: inline-block;\n}\n\n\/*\n.tabulator-headers>.tabulator-col:not([class*='elementor-repeater-item']),\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column']) {\n\twidth: 100px !important;\n}\n*\/\n\n.tabulator-table>.tabulator-row>.tabulator-cell:not([tabulator-field*='column'])\n\n\t    \n\n\n\n\t    \n\n\n\n   \n\n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n   \n\n    \t \n  \n   \n  \n\n\n\n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n\n\n\t\t\t \n\t\n     \n  \n\n\n\n<\/style>\n\n<div id=\"uc_ue_table_elementor_021cf06\" class=\"ue-table\">\n    <div class=\"ue-table__tools\" role=\"menu\">\n                            <\/div>\n  <div class=\"ue-table__container\" tabindex=\"0\"><\/div>\n  <div class=\"ue-table__templates-container\">\n  \t\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n  <\/div>\n<\/div>\n\n\n\n<!-- end Unlimited Table -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a97efbc elementor-widget elementor-widget-text-editor\" data-id=\"a97efbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\" style=\"color: #000000;\">9.Infrastructure Availability Discount<\/h3><p>This SLA and any applicable Service Levels do not apply to any performance or availability issues:<\/p><ul><li>Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center).<\/li><li>That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services.<\/li><li>Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised.<\/li><li>That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices.<\/li><li>That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with our published guidance;<\/li><li>For licenses reserved, but not paid for, at the time of the Incident.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Master Saas and Services Agreement MTech Systems Website Privacy Statement (EN) MTech Systems Sonar Privacy Policy EchoLog Privacy Policy Amino Privacy Notice SaaS Service Level Agreement Last updated: February 2024 Table of Contents 1. Definitions Infrastructure Availability (IA)\u00a0refers to the ability for end users to access the infrastructure via the cloud hosted environment; excludes specific [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":1059,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-26612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/pages\/26612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/comments?post=26612"}],"version-history":[{"count":44,"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/pages\/26612\/revisions"}],"predecessor-version":[{"id":27323,"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/pages\/26612\/revisions\/27323"}],"up":[{"embeddable":true,"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/pages\/1059"}],"wp:attachment":[{"href":"https:\/\/mtechsystems.io\/es\/wp-json\/wp\/v2\/media?parent=26612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}