Macarena Carballo

Global Director of Customer Success

My name is Macarena Carballo and I am originally from Buenos Aires, Argentina. I joined MTech Systems as the Global Director of Customer Success. I am a seasoned leader with over 15 years of experience in customer success and operational excellence. Throughout my career, I have had the privilege of working across industries like hospitality, cybersecurity, and SaaS, where I’ve focused on building strong client relationships, driving business growth, and implementing strategies that deliver measurable results.

Before joining MTech Systems, I served as a Global EVP of Customer Success and held leadership roles at both large-scale publicly traded companies and fast-growing startups. My experience spans managing global teams across North America, South America, Europe, and Asia.

My focus is on transforming customer success operations, enhancing engagement, streamlining processes, and ensuring that we consistently deliver value to our clients.

Macarena’s recommended resources

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