M-Tech Systems Software Upgrade Policy 2025
1. Release Cadence and Schedule
M-Tech Systems will release 4 to 6 software versions annually, planned across quarterly cycles to ensure consistent delivery of new features, enhancements, and bug fixes.
Exact release dates will be communicated to customers a minimum of 30 days in advance to facilitate planning and coordination.
2. Supported Versions
Each software version is fully supported for 12 months from its release date. This support includes:
- Regular maintenance updates.
- Security patches.
- Critical bug fixes.
After the 12-month period, the version is considered deprecated. Support for deprecated versions is limited to critical bug fixes only, with no new features or non-critical updates.
Sunsetting Deprecated Versions:
Deprecated versions will be sunsetted 6 months after their deprecation. At this point, no support (including critical fixes) will be provided, ensuring customers remain on supported versions.
3. Upgrade Requirements
Customers are required to upgrade to a supported version within the 12-month support window to maintain access to full support and avoid service disruptions. M-Tech will provide:
- Clear communication about upcoming releases and deprecations.
- Detailed release notes and upgrade instructions.
- Assistance with planning upgrades to minimize operational impact.
4. Customer Notification and Coordination
M-Tech Systems will notify customers of upcoming releases and deprecations at least 30 days in advance. Notifications will include:
- The planned release or deprecation date.
- Key features and fixes included in the new version.
- Guidance on upgrade timelines and processes.
5. Exceptions and Emergency Updates
In rare cases, customers with operational constraints or strict freeze windows can request tailored support, such as expedited issue resolution or strategic upgrade planning. However, M-Tech does not provide custom versions or release schedules outside the defined cadence.
6. Policy Flexibility and Customer Support
While this policy establishes a structured framework for software upgrades, M-Tech Systems recognizes the importance of customer-specific needs. For customers facing unique challenges, tailored support solutions may be provided, focusing on:
- Assisting with operational planning during the transition to new versions.
- Providing resources to ensure smooth upgrades and minimal disruptions.
However, flexibility does not extend to creating unique versions or release dates for individual customers, as consistency is vital for product stability and long-term innovation.
7. Quality Assurance and Continuous Improvement
To ensure a seamless upgrade process and maintain high product quality, M-Tech Systems is committed to:
- Rigorous testing of all releases, including automated and manual QA processes.
- Monitoring performance and proactively addressing issues.
- Gathering customer feedback to refine future releases.
This policy reflects M-Tech Systems’ commitment to delivering reliable, innovative, and customer-focused software solutions, ensuring customers receive maximum value while maintaining consistent product quality and support.
